Dr. Gary Gold & Associates, Optometry, Inc - Sunnyvale, California

Aakanksha Lagwal

Been coming here from last 5 years.
They have great selection of frames and sunglasses. The associates are helpful. My whole family see Dr. Kai and we are happy with the service.

somaia osman

This place has always exceeded my expectations. Super clean, front desk people are amazing, smiling and very courteous. Sharon who helped me choose the frame was patient and helpful. She explained my full insurance benefits and coverage and asked about my preference in a super friendly conversation. We have been with this center for 4 years now and always recommend it to everyone. Thank you for your service!

Satheesh Bommakanti

Service here is getting worse year by year. Have been their customer for the past 23 years, but lately service has been poor. For example, charging for glass cleaner liquid and allowing to pick up the glasses just couple of mins after closing time are the ones I'm not happy with

UwU 0w0

I’ve been their customer for the past five years. Unfortunately, I’ll have to drop them. Their front desk representative and doctors are fine, but the issues are:

[1] the associate (not sure of their title) who will help the doctor key in the data and suppose to explain the insurance and cost/fee for you. The associate that I worked with in 2022 did the 🙄 face all the time, and the tone he spoke was disrespectful in person or on the telephone.

This morning I had another phone call with him. Again he not only did not change his working attitude but also spoke in an even worse disrespectful tone. ---- this is the final straw that made me leave them forever.

[2] the lady who will call you to confirm the appointment date. She will selectively fill into doctors' schedules based on her mood. If she's happy that day, you'll get an appointment asap. If she had a bad day, the next appointment that she booked for you would be 2.5 months later, and you'll have to ask her to check the schedule very nicely and comfort her, and suddenly there will be available slots popups. 🤷🏻‍♀️

[3] they never call my preferred name. I know it's personal, but by not calling my preferred name, there may be a chance that they have not carefully read all the data/forms I submitted.

[4] very few Asian-fit frame selections. Most frames are out of fashion and not cute (ugly).

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I hope this review is helpful!

Brenda Andrade

Jennifer at Dr. Gary Gold and Associates deserves all the praise! My son was in a tight spot needing contact lenses urgently for a school presentation tomorrow. With his order set for Saturday, we were worried. But Jennifer went above and beyond, scouring their inventory and consulting the doctor to find a solution. Thanks to her dedication, my son can confidently present tomorrow. Exceptional service like this is rare to find. Highly recommend!

Jia Zhang

I've been a patient here since maybe 2015 for 9 years. All staff have been nice and helpful. But today I really appreciate Lu and the manager who went out of their way to assist me when I went in for a new pair of glasses.

Michelle Alexander

The doctors are typically nice but the assistants are snarky and rude. Terrible customer service and make you feel like cattle.

Jeremy Niu

I’ve been coming to this place for several years, but I can no longer overlook the issues with their appointment scheduling process. It has become so frustrating and unreliable that I’ve decided to take my business elsewhere.